2019 IWC PILOTS WATCH XVIII, IW327009, FULL SET, INC GST

All orders are shipped complimentary and fully insured for the full value of the item.

• Metro Areas: Orders are dispatched via overnight delivery on the next available shipping window following receipt of cleared funds.
  
• Rural & Regional Areas: Delivery timeframes are typically between 2–4 business days from dispatch.
  

We primarily use FedEx Overnight for Australia-wide deliveries, with DHL Express utilised where required for selected domestic shipments.

Every watch is securely packaged and fully insured under our Jeweller’s Block insurance policy to ensure safe, secure, and reliable delivery.

We grade every watch using the standard TZ Grading system. It keeps things clear and consistent when we talk about condition. Please note, Photos also form part of the description. 

• New [100%] Unwon, Unsized, factory stickers. 
• Like New/LNIB [100%] A pre-owned watch that has been worn, yet is in perfect condition. Accompanied by the factory box(es), tags and documentation. No alterations from factory-delivered condition. 
• Mint [98%-100%] A pre-owned watch that is in very nearly perfect condition. Signs of wear are visible with a low powered loupe. May refer to an older watch that has been restored, so long as the restoration returned the watch to very nearly perfect factory original condition. Working perfectly, keeping excellent time, needs nothing.
• Near Mint [93%-97%] Showing very light signs of wear. Faint scratches on the case, bezel, bracelet or buckle are visible to the naked eye. Completely original in every way. Strap shows light use - if leather, it may be bent or lightly creased, but not stained. If on a bracelet, it may have been resized. The watch is working perfectly, keeping very good time and needs nothing.
• Excellent [88%-92%] Evidence of use is visible to the unaided eye. Scratches are light, but more numerous than "near mint". If the watch has been restored, all original replacement parts have been used. Strap is clearly used with creasing but no stains. No dents are detectable and the bracelet has little wear. Working perfectly, needs no repair or service.
• Very Good [83%-87%] The watch shows what might be considered normal wear by a careful owner who wore the watch regularly. Scratches are evident, but no major dents. Running and keeping good time though may need minor regulation. A sound, attractive presentation overall.
• Good [77%-82%] Nothing is fundamentally wrong with the watch though it has quite obviously been used. Running and wearable, but may gain or lose some time over a 24 hour period. The case may show a few dings, nicks or deep scratches. 
• Fair [72%-76%] Well used, may require service and/or restoration to be useable. May be running erratically. Dial, case, and other major components may not be original, but no pieces are missing. Even to the untrained eye, one could tell the watch is worse for wear.
• Poor [66%-71%] Shows abuse, requires service and/or restoration. May have major cosmetic flaws, missing parts or may not run at all. A speculative piece at best. Not junk but requires lots of work to be made good and wearable.
• Scrap / Parts Only [<64%] A collection of parts that at one time may have been a functioning timekeeper. Now missing parts, may be rusted or corroded, not worth restoring but useable to the extent of salvaging for parts.

Due to the nature of our products, all sales are final. We do not offer refunds, returns, or exchanges for change of mind.

In the unlikely event that an item arrives with a major defect or is significantly not as described, the issue must be reported to us within 24 hours of confirmed delivery receipt.

To lodge a claim, customers must provide:

• A detailed description of the issue
  
• Clear photos and/or videos where applicable
  
• Proof of delivery and receipt
  

Claims submitted outside of the 24-hour period may not be accepted. All claims will be assessed on a case-by-case basis in accordance with applicable Australian Consumer Law.

Please submit any claims to:
Bradpurdy@wristworks.com.au