Frequently Asked Questions
All Wrist Works pricing is fixed, transparent and aggressively aligned with current market conditions.
Unlike many dealers who inflate pricing to create room for negotiation, our pricing is continuously reviewed against real market transaction data, international market movements, inventory availability and demand trends.
This allows us to offer competitively positioned pricing from the outset without negotiation games, while ensuring our clients receive fair and market-relevant pricing at all times.
Are you tired of the frustrating experience of dealing with scammers and time-wasters on platforms like Facebook and Gumtree? Are you in search of a way to reach the widest possible audience and secure the best return for your watch effortlessly? Consider Consignment! It's like having your very own dedicated sales team tirelessly working round the clock to find the perfect buyer for your watch.
Unlike a standard outright sale where profit is derived from the mark-up between acquisition and selling price, we earn a modest commission from the sale.
Unlike many watch dealers, we here at Wrist Works believe every situation is unique.
We work out our commissions with the client on a CASE BY CASE basis.
It's important to note that while your watch is in our care, it is fully protected by our comprehensive stock insurance, providing coverage against potential risks such as theft, fire, and more. We'll also handle the cost of shipping your watch if it doesn't sell within 90 days.
If, for any reason, your watch remains unsold after 90 days, you have the right to request its return or opt for an extension of the consignment contract.
Please be aware that Consignment is a binding contract between the consigner and the consignee. This means you cannot accept offers or sell your watch while it is in our possession, nor can you refuse a sale once it is under our care. You are also unable to recall the watch unless the 90 days has passed. Upon the successful sale of your watch, we will promptly send the proceeds to you through your preferred payment method, minus our specified commission, within 48 hours of receiving the funds. For more detailed information, please review our complete Terms and Conditions.
Selling your watch has never been more convenient! Here's a step-by-step guide to the process:
1. Choose Your Path: Outright Sale or Consignment
First, decide whether you prefer an outright sale for a quicker transaction or consignment for potentially greater returns. Fill out our form, providing us with as many details as possible about your watch. This information helps us offer you a transparent and fair valuation for your timepiece.
2. Swift Response
After you've submitted the form, we'll make it a priority to get back to you within 48 hours.
3. Transparent Pricing
Our commitment to fairness means we'll engage with you to agree on a selling price that reflects the true value of your watch. Our team will communicate with you openly, so you know precisely what we are willing to pay and what we anticipate selling your watch for.
4. Hassle-Free Shipping
It's time to send us your watch, or if you prefer, meet us in person, the best part is that we'll cover the shipping costs. Rest assured, while your watch is in our custody, it is fully protected by our comprehensive inventory insurance.
5. Payment Process
Upon arrival of your watch, we will authenticate it and confirm its condition. Following authentication, we'll initiate the payment process via a bank transfer or your preferred payment method. Please note that authentications are conducted during weekday hours, from 8 am to 4 pm. While we endeavour to complete all authentications and assessments within 48 hours, occasional delays may occur. Your trust and confidence in the process are our utmost priorities.
Yes. Every watch we sell is 100% authentic. We verify serials, movements, components, and provenance before listing any piece.
At Wrist Works, every watch is backed by a clear and straightforward mechanical warranty. All watches sold by Wrist Works come with a complimentary 1-year warranty, This warranty covers mechanical faults that stop the watch from operating correctly. It doesn’t cover servicing, routine maintenance, water damage, misuse, magnetisation, wear and tear, aftermarket parts, accuracy within normal tolerance, or any issue caused by third-party work.
If the watch still has an active manufacturer warranty, that warranty applies first. For any valid claim under our coverage, we cover shipping both ways, and any approved mechanical repair is handled at our cost. This setup gives you confidence when buying from Wrist Works and reflects the trusted reputation we’ve built in the Australian pre-owned watch market.
Yes, we accept trades at WHOLESALE prices. However acceptance of a trade is up to our discretion.
Yes, If you are looking to test the fit/view a watch prior to purchase you can visit our secure, appointment-only showroom at:
C1/1 The Esplanade, Mount Pleasant, WA 6153
STRICTLY BY APPOINTMENT ONLY - NO WALK INS
Pre purchase inspection appointments are intended for clients who have selected a specific watch and are ready to purchase, subject only to inspection and fit.
Only the selected watch will be available during the appointment. If you would like to inspect additional watches, these must be requested in advance and confirmed by Wrist Works.
All Wrist Works pricing is fixed and non-negotiable. Please ensure you are comfortable with the advertised price before booking, as appointments are not an opportunity to negotiate.
A Wrist Works representative will contact you before confirming your appointment to collect valid government-issued photo identification. Any accompanying guests must also be disclosed and approved before the appointment.
Appointments will not be confirmed until the required identification has been received and verified. Wrist Works may decline or cancel an appointment where its identification, booking or security requirements have not been satisfied.
For the safety and security of our clients, staff and premises, appointments are subject to video surveillance.
A viewing appointment does not reserve the watch. Watches remain available for sale until a reservation deposit has been received. Reservation deposits are applied in full toward the purchase price and are non-refundable for cancellation or change of mind. If Wrist Works cannot supply the watch, or it materially differs from its advertised description, the deposit will be refunded.
Appointments may only be booked up to seven days in advance due to our high rate of stock turnover.
Watches will only be released once payment has been received as cleared funds in the Wrist Works bank account.
We accept the following payment methods
- Transfer (EFT)
- Cash (AML and CTF procedures Apply)
- Crypto (3% Surcharge)
- Part Exchange/Trade
- We no longer accept credit or debit card transactions
All enquiries can be forwarded to Sales@wristworks.com.au or feel free to give us a call/text on 0439 046 256
Yes, we include overnight insured shipping Australia wide in the price of all of our watches.
Currently we are only operational in Australia.
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