Marble Dual Watch Stand - Saffiano Black | Black Marble

Thank you for choosing WristWorks. This Shipping Policy outlines the details regarding our shipping and delivery procedures. By making a purchase through our website, you agree to the terms and conditions set forth in this policy.

1. Shipping Regions

We currently offer shipping services to customers in Australia Only at this time.

1. Order Processing Time

2.1 Order Confirmation: After placing an order, you will receive an email confirmation with your order details. Please review this information for accuracy.

2.2 Processing Time: Orders are typically processed and prepared for shipment within 2 days after the clearing of funds. Orders placed on weekends or holidays may be processed on the next business day.

1. Shipping Methods and Fees

3.1 Shipping Options: We offer the following shipping methods:

• Standard Shipping
• Express Shipping 

3.2 Shipping Fees: Shipping fees are calculated based on the selected shipping method, the destination of the order and the value of the item. The exact shipping cost will be displayed during the checkout process.

1. Estimated Delivery Times

4.1 Standard Shipping: Estimated delivery times for standard shipping are typically 2-7 business days, but may vary based on the destination.

4.2 Express Shipping: If you choose expedited shipping, your order will be delivered within 1-4 Business days to most destinations.

1. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status and location of your package.

1. Order Changes and Cancellations

If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but once an order has been shipped, changes will not be possible.

1. Lost or Damaged Shipments

We are not responsible for lost or damaged shipments once they have been handed over to the shipping carrier. However, if your order is lost or arrives damaged, please contact us, and we will assist you in filing a claim with the carrier.

1. Import Duties and Taxes

For international shipments, import duties, taxes, and customs fees may apply. These charges are the responsibility of the recipient and are not included in the purchase price. Please check with your local customs office for more information.

1. Contact Us

If you have any questions or concerns about our Shipping Policy or the status of your order, please contact our customer support team at Sales@wristworks.com.au

By placing an order with us, you acknowledge that you have read and agreed to our Shipping Policy.

When you make a purchase with WristWorks, you can do so with complete confidence and peace of mind. Our return policy is designed to ensure your satisfaction:

1. Full Refund for Unopened Items: If you need to return new, unopened items within 3 days of delivery (excluding shipping and handling charges), we offer a full refund, minus a 15% restocking fee.
2. Damaged or Not as Advertised Items: If you receive an item that is not in the condition as originally advertised or has been damaged during transit, rest assured that you can return it to us at no cost within 1 day of delivery, and you will receive a full refund.

At WristWorks, we prioritize your happiness and endeavor to make your shopping experience as smooth and secure as possible. If your item comes in an unsatisfactory condition, such as being damaged or not as advertised, please contact us at Bradpurdy@Wristworks.com.au. When reaching out, kindly provide the following details:

• Order number
• Reason for return
• Photo of the faulty or unwanted item in its unopened or unaltered condition

Once your return request is approved, the product should be shipped back to us within 48 hours, and please make sure to send proof of return to Bradpurdy@Wristworks.com.au.

Rest assured, your refund will be processed within 48 hours from the time of approval and verification of your return request. At WristWorks, we value your satisfaction and strive to make your shopping experience as secure and hassle-free as possible.

Please Note, We do not accept returns based on changes of heart or returns that have not followed procedure as stated above.